The majority of IT leaders will at some point find themselves in the midst of a conflict between the needs of their business partners and development teams, and the real-world requirements of managing a large systems infrastructure. The conflicting goals of these groups may have caused simmering frustration just below the surface for some time, then bubbling up with new pressures on software development timelines (go faster!), budget pressures or even the recognition that there is now real competition for [...]
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