Following is a curated list of resources that reflect current thinking on a topic of interest to IT leaders. You can assist this effort by contributing insight from your own real-world experiences, and are invited to suggest changes or additions here.
Current Thinking Includes:
CIO.com: Why IT Automation May Be Critical to Your Success
Got automation? Whether you believe that the economy is rebounding or not, it behooves IT leaders today to scrutinize business and IT processes like never before with the goal of finding more efficient ways to get the job done. Reducing ongoing costs and “doing more with less” are fundamental to positioning your business for growth. IT automation—the process of automating routine IT activities to drive down costs—is gaining traction for this very reason.
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Alternative Views Include:
While there are a great many practice suggestions for specific automation efforts (such as within the data center or for a particular process such as staff on-boarding), the topic of General IT Automation has perhaps more current ink on the problems and challenges inherent in the effort, including the danger of automating a flawed or misunderstood process, the lack of access to humans once automated and the rigidity of automated systems that are not able to change with the circumstances presented: